FREQUENTLY ASKED QUESTIONS2018-09-27T02:08:38+00:00

FAQ

*If your question is not answered by our FAQ page, please email support@lazzara.ca

We’d love to hear from you.*

  • What is Lazzara’s mission?

Our main mission is to spread awareness for Eosinophilic Esophagitis and Un{der}diagnosed diseases, while providing a luxurious, health conscious nail lacquer at the same time. For more information on our mission in its entirety, please see “Our Mission” page.

  • How can I help spread awareness for EoE and Lazzara nail lacquer?

Social media and word of mouth. Please see our “#Lazzara” page for more information. We will continue to update our awesome customers on how to spread more awareness. Thank you so much for helping spread the word. Spreading awareness for EoE and other Un{der}diagnosed diseases is very dear to our hearts because our founder, Audrey has EoE as well as other chronic diseases. She has made it her mission to help others with these diseases.

  • Is Lazzara nail lacquer free of the most common toxins in nail lacquer?

Yes! Our Lazzara nail lacquer is 18-free. Yay! Which means it’s free of the 18 most toxic chemicals found in most nail lacquer. For more information, please see “Our Ingredients/Packing” page.

  • Is Lazzara nail lacquer gluten-free?

Yes! Our founder Audrey is a Celiac and gets rashes from gluten products, so everything she creates will always be gluten-free. For more information, please see “Our Ingredients/Packing” page.

  • Is Lazzara nail lacquer vegan and cruelty-free?

Yes and more yes! Our nail lacquer does NOT contain animal products and does NOT test on animals. This standard will NEVER change. We loveeeeee animals! For more information, please see “Our Ingredients/Packing” page.

  • Why is marula oil infused into Lazzara nail lacquer?

We can’t make medical claims. However, our founder Audrey has found great success with treating her Psoriasis and brittle nails with marula oil. Please Google the benefits! For more information, see “Our Ingredients/Packing” page.

  • Is Lazzara nail lacquer made in the USA?

Yes! We are very proud to be Americans and proud to create Lazzara nail lacquer here. Our nail lacquer is created in Orange County, CA.

  • What are the sizes of Lazzara nail lacquer bottles?

All of our nail lacquer bottles are 15 mL/0.50 fl.oz.

  • Do I need a UV lamp to use Lazzara nail lacquer?

Nope! We believe simple is better. Our nail lacquer dries on its own.

  • Do your Lazzara nail lacquer colors differ at all in person from the photos on your website?

Just like anything online, computer monitors and lighting can slightly change the color that you may see. 

  • What is the shelf life of Lazzara nail lacquer?

Once opened, our nail lacquer lasts 2 years/24 months.

  • What is the return policy for Lazzara?

All sales are final. However, if any nail lacquer arrives damaged or the wrong nail lacquer is sent to you, please notify us within 7 business days of receiving your product and we will send a replacement. We require a picture of the damaged nail lacquer or incorrect nail lacquer and order number. Please wait for acknowledgement from our customer service before sending the nail lacquer back. Thanks!

  • Where does Lazzara ship to?

At this time, we only ship to the Continental United States (excluding Alaska and Hawaii). We plan to ship to international countries as well as Alaska and Hawaii in the near future. We will make an announcement when we do. Let us know if you’d like us to ship to your country by commenting on our social media. We offer free shipping on all nail lacquer. There is no minimum purchase required. For full shipping information, please read our “Shipping And Handling” page.

  • I would love to sell Lazzara nail lacquer in my nail salon. Does Lazzara work with nail salons?

Yes! We love nail salons and their artists. We would absolutely love your salon to spread awareness about EoE and at the same time offer your clients nail lacquer that is gluten-free, 18-free, vegan, cruelty-free, infused with Marula Oil, and made in the USA. Please email us!

*Disclaimer: Only approved wholesalers with expressed written consent from Lazzara Gluten-Free Cosmetics can resell Lazzara nail lacquer*

  • Are there any precautions that I should be aware of?

Yes, with any nail lacquer only apply them to your nails, avoid flame or heat (flammable), never inhale directly, and keep out of reach of children.


Lazzara Apparel

  • Where does Lazzara apparel ship to?

Lazzara apparel ships worldwide with the exception of North Korea, Cuba, Iran, Crimea, Syria, and Iraq. If you have any questions, feel free to email us at support@lazzara.ca.

  • What is the return policy for Lazzara?

All sales are final. However, if any apparel arrives damaged or if there is a quality issue, we will absolutely do an exchange. Please notify us within 7 business days of receiving your product and we will send a replacement. We require a picture of the damaged apparel and order number. Please wait for acknowledgement from our customer service before sending the apparel back. Thanks!

  • I’m in between sizes, should I size up or size down?

We would recommend to size up.

  • Will my order come in one package?

Your order may come in multiple packages.